Shipping Information
Shipping
Domestic Shipping (Within Australia)
FREE STANDARD DELIVERY ON ORDERS OVER $150 AU
Shipping rates for delivery within Australia (orders under $150 AU):
- Standard Fully Tracked Delivery: $12.95 AU
- Express Tracked Delivery: $16.95 AU
Please expect that ETAs, as stated below, may not be met. For now, we recommend choosing the Standard Delivery service instead of Priority or Express when you place your order.
Don't let this stop you from ordering your favourite Fitcover products! We appreciate you always. Please stay healthy and safe!
Estimated Shipping Times
These estimates doesn't include order processing time. If orders are received past 12 pm, it will be processed for shipping the following day. If the orders are received before 12 pm, it will be processed for shipping on the same day.
- Standard Fully Tracked Delivery: 2 - 8 business days
- Express Tracked Delivery: 2 - 3 business days
INTERNATIONAL SHIPPING
We offer worldwide delivery and cater for most countries.
International Shipping Rates:
- New Zealand $15.99
- Great Britain $21.99
- Austria $33.99
- Belgium $28.99
- Bulgaria $33.99
- Czech Republic $27.99
- Denmark $44.99
- Estonia $41.99
- Finland $36.99
- France $27.99
- Germany $25.99
- Greece $51.99
- Hungary $29.99
- Ireland $45.99
- Luxembourg $38.99
- Netherlands $27.99
- Poland $29.99
- Portugal $31.99
- Slovakia $28.99
- Slovenia $59.99
- Spain $25.99
- Sweden $59.99
- Hong Kong $21.99
- Korea $40.99
- Taiwan $41.99
- Japan $31.99
- Singapore $15.99
- Malaysia $22.99
- Philippines $43.99
- Vietnam $51.99
- Indonesia $29.99
- Thailand $35.99
- United States $28.99 (Standard)
- United States $34.99 (Express)
International Shipping Time Estimates
- USA/Canada | 2 - 8 business days
- Rest of the world | 15-45 business days
Processing times
Normally, we process and ship all orders within 2 business days of payment being received although we aim to send out the same day or next business day in many cases. During peak times and sales, this may take a little longer.
For any queries regarding shipping, please feel to email us at info@fitcover.com for information or clarification.
Extra shipping info
Please note that we cannot deliver to Armed Forces addresses.
Please provide a street address for delivery whenever possible.
*Freight cost estimates were current when we updated this page and may have changed. However, they do not include customs clearance fees, taxes or duties. If these additional charges are applied when your order reaches your country then these fees are your responsibility. If you’re unsure whether fees will apply, we suggest contacting your local customs office to ask about importing Fitcover goods for personal use.
**International transit times are estimates calculated in working days. Sometimes there are delays with Customs, Quarantine, varying flight schedules and destination-specific factors that are outside of our control.
RTS Orders
If your order is returned to sender for any reason we will contact you to try and resolve the situation so you don’t miss out on becoming a #FitcoverLover like us. If you think your order has been returned then please email us at info@fitcover.com.
Do you ship worldwide?
We’d love to send Fitcover to every corner of the globe but from time to time different countries have movement restrictions for legal and/or biosecurity reasons. From our Australian warehouse, we ship with AusPost and you can access the latest information on shipping delays and restrictions here. If for some reason we can’t process or ship your order we will email you so please add us to your trusted senders so we don’t miss each other in your spam filter.
If you’re sure that AusPost can ship to your country then please see the "International Shipping" section just above for shipping costs and time estimates.
Can I track my order?
Yes! We send our Fitcover orders with domestic or international tracking numbers. You can virtually watch that box of Fitcover goodies make its way to you through the power of the internet.
International: When the package gets to your country you should still be able to track your package through the AusPost website as well as through your local postal service website. It’s a good idea to keep an eye on this in case you need to coordinate with your local delivery service to finalise your delivery.
*Please make sure you track your own order as Fitcover cannot track your order from our end to ensure it gets to you safely. Occasionally packages do go missing. If it has been sent and you have a tracking number, please contact your local postal office with your tracking number and they should be able to help.
I wasn't home when they tried to deliver my parcel
No worries!
For all orders under $200 there is a standard ATL (Authority to leave) as long as there is a safe place. If you do not wish to have an ATL, please let us know prior to your order.
You can also add more than one shipping address to your account (like a work address or an address of a family member or friend that you know will be home and then you’ll have a good excuse to pop in for a cuppa).
If there is no safe place to leave the package, the courier will transport it to your local post office/courier company for you to collect. Please contact them as soon as possible with your tracking number.
If you have done the above and if you have not been able to locate your package, please contact us at info@fitcover.com and let us know so we can help you get to the bottom of it!
Additional Shipping Fees
FREIGHT COSTS DO NOT INCLUDE ANY CUSTOMS CLEARANCES, TAXES OR DUTIES - Please ensure you know your country import rules and regulations regarding importing Fitcover goods for personal use. The majority of countries have no extra charges but for some countries you will be liable for taxes and/or duties etc.
Any costs incurred after dispatch of the order from our facility are at the sole responsibility of the purchaser. If the goods are returned to us for any reason, including but not limited to unpaid taxes and/or duties by the purchaser, you will incur a $15 AUD fee from Fitcover to recoup the RTS (Return To Sender) fees PLUS a 10% re-stocking fee which is calculated on the RRP of the item/s you purchased.
Shipping Addresses
We are unable to deliver to Armed Forces addresses. Please provide a complete shipping address as much as possible which should include a unit/house/apartment number, street address, city, province or region, zip code and country. It is the sole responsibility of the customer to ensure the details being entered on an order, including the shipping address, are accurate and correct.
Fitcover will not be liable for orders delivered to the incorrect address due to failure to double check the address stated on the order being placed. Please ensure you have entered the correct shipping address on the submitted order. Changes to a shipping address can be done if the order still shows “Unfulfilled” status in our records or if there’s no tracking number or information on the order yet. We will not be able to make any changes to an order that is already in “Fulfilled” status.